4ĥ Service Transition Scope Service Strategy RFC RFC RFC BL BL BL Service Design Continual Service Improvement Change Management Service Asset & Configuration Management Plan & prepare release Service Transition Planning & Support Oversee management of organization & stakeholder change Build & test RFC BL Evaluation of a Change or Service Service testing & pilots RFC BL Plan & prepare for deployment BL Eval Eval Eval Transfer, deploy, retire RFC BL Review & close service transition Requests for Change Points to capture Baselines Points to evaluate the Service Design Service Operation Release & Deployment Management Early Life Support Service Validation & Testing Knowledge Management 5Ħ Service Transition Life-Cycle Input: Service Design Package (documents) Life-cycle phases: Acquiring and testing of input configuration units and components. development, testing, release.), Consistent framework for evaluation of service options and risks Integrity of all service assets defined by Service Transition, Quality knowledge and information for change, release and deployment management, Effective and reusable / generic installation mechanism, Service maintenance in accordance with demands specified in phase of Service Design.

Included processes: Service transition planning, Change management, Configuration and service assets management, Release and deployment management, Validation and testing services Evaluation, Knowledge management, 3Ĥ Service Transition Purposes Phase of service transition should provide: Planning and management of capacity (necessary resources) and deployment of service (i.e. Input: Service Design Package (documents), which was created during the design phase of service, Output: delivery of all parts and components of service in operational conditions for next phase: Service Operation. 2ģ Service Transition Service transition = step in IT service life cycle: Goal: delivery of operating service for targeted businesses. Service Transition Processes Service transition planning, Change management, Configuration and service assets management, Release and deployment management, Validation and testing services, Evaluation, Knowledge management.

2 Content Service Transition Goal, inputs and outputs, list of processes, Purpose, goals, scope, Context, interfaces, principles Services as business assets.

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